Alcatel-Lucent Enterprise APIs for OmniPCX platforms

The Alcatel-Lucent 4059EE attendant console is a professional attendant solution running on a standard PC. The 4059EE API allows an application to monitor the console’s activity and to initiate outgoing calls. features Request the 4059EE to dial a number through a CGI interface Retrieve real time call handling notifications . benefits The 4059EE will handle the request […]

The API for Alcatel-Lucent alarming notifications and location provides a powerful set of features on Open Touch, OmniPCX Enterprise & Office allowing to implement an Alarm Server especially when matching requirements of lone worker protection. Such features might be offered via TDM trunks (T2/T0) or IP Trunks (H323, SIP). FEATURES for 400/500/8242 DECT Supports several alarms triggers: […]

The Call Details Report (CDR) interface is a proprietary protocol for creating billing applications. Tickets containing detailed call information (e.g., calling number, called number, call, duration, etc.) can be used by a third-party application to generate all types of reports. features Provides extended and reduced tickets Generates new tickets for each new call benefits External third-party application […]

The InfoCenter Interface is a protocol used by a third-party application to retrieve data about OmniPCX Enterprise users and to update users’ status. These data are very useful for attendants’ daily activities, and include: reason for absence, phone book updates, forward and do-not-disturb requests, etc. InfoCenter messages are available over a TCP/IP or serial connection. features Manages […]

IP Touch Services enable an application to interact with users of OmniPCX communication servers through the users’ IP Touch terminals. The application can take control of the IP Touch terminal to build screens and collect user actions. Screen control is granted when a user activates an application on his terminal. Even if the user has not activated […]

A REST based API has been introduced that is replacing the SOAP API. This REST API offers comprehensive methods to system configurations, actions to be performed over live calls and call search functionality. A license is associated with this API which is a concurrent license. Please note that this API is NOT a replacement for the OmniPCXRecord […]

The OmniVista 8770 Accounting and VoIP Ticket Collector is a powerful interface for collecting OpenTouch, OmniPCX Enterprise and OmniPCX Office Call Detailed Records (CDR) for provision to third-party applications. The Ticket Collector application is integrated and runs on the OmniVista 8770 server from 1.2. The interface can: Periodically connect to OpenTouch and OmniPCX systems Retrieve the accounting […]

OmniVista 8770 SNMP proxy converts OmniPCX, OmniVista 8770 and OpenTouch alarms in SNMP traps. It provides consolidated integration with enterprise global management platforms. The SNMPproxy agent is integrated and runs on the OmniVista 8770 server from 1.2. The SNMPproxy agent: Receives incidents from the PCXs Converts the incidents to SNMP traps Transmits the SNMP traps to hypervisor […]

From OT 2.2 release, OTC PC can be customized to extend its capability and to provide openness for integration with third party applications. The OTC PC extension mechanism provides the possibility to call an URL or to launch a local process, either through a specific user action, or on some specific events. features Launch dedicated applications, processes […]

Active Recording interfaces were designed and developed on OmniPCX Enterprise to overcome the limitations of the Passive Recording interfaces. A call copy is provided to the voice recording system on its request, using one of two methods: Dedicated Recording Link (TDM DR-Link), where the TDM recorder is connected to PCM boards IP Dedicated Recording Link (IP DR-Link), […]